Background

Today, AI has become more and more mature. Ant International mini program platform is also trying to use AI capabilities to provide customers with faster and more convenient support.

How to use Docs AI

1. Open Account

The Docs AI chat bot is now open to all logged in users on mini program platform.

2. Entry Point

Login to mini program platform and then go to document center at https://miniprogram.alipay.com/docs/ , or go to documentation center and login.

After the login is successful, you can see the entrance for the Docs AI chat bot (floating layer button) in the lower right corner of the document center.

Click the entrance to open the Docs AI chat bot interface and start asking questions.

3. Talk to Chat Bot

3.1 Asking Questions

Users can click on the popular questions under 'Frequently asked questions' to directly ask questions, or they can enter the questions they want to ask in the input box and click the 'Send' button to start asking questions.

3.2 Related Links

When the robot returns the answer for the question, it also provides related links. You can click the related links to view more documents related to the answer.

3.3 Feedback

Users may give feedback to the answers given by the robot. The following operations are currently available:

• thumbs up
• click (and provide specific feedback)
• re-answer
• copy Answer
  
  

3.4 Full screen display

By default, the robot screen sticks to the right of the browser as a floating panel. Users can click the full screen button to display the robot question and answer window in full screen to obtain a larger window.

Others

If you have any questions or suggestions about the Docs AI Chat Bot of Ant International Mini Program Platform, please contact Cangsheng (z.zonghui@antgroup.com). We warmly welcome your feedback.