Manage service orders
With this topic, merchants can learn how to manage service orders.
Overview
On Service Market and Service Order, merchants can perform order management tasks, such as creating a service order, confirming an order, or rejecting an order.
All the management tasks are listed below:
- Create service orders
- View service orders
- Manage Pending Confirmation orders
- Manage Under Approval orders
Before you start
Make sure you have completed the following steps:
- Alipay+ merchant onboarding
- Log in to Alipay+ Mini Program Platform.
- Select a workspace.
Procedures
To perform order management tasks, check below for details:
Create service orders
Currently, you can order mini program development services on Service Market. To learn more, refer to Create service orders.
View service orders
You can view all services orders or specific orders.
All orders
To view all service orders, go to Service Management > Service Orders. This is where you can view and manage all service orders you created.
Specific orders
To view specific service orders, you can search by order number or filter by order status.
To view a specific order, you can click on the order number to enter the order page for more details.
Manage Pending Confirmation orders
As to a Pending Confirmation order, you can choose to confirm or reject the order.
Confirm the order
- Under the Actions tab, click Confirm, then the order is confirmed.
- You can also click on the order number to view order details and click Confirm in the upper-right corner of the page.
Reject the order
- Under the Actions tab, click Reject. On the pop-up window, (optional) enter the rejection reasons and click Reject.
- You can also click on the order number to view order details and click Reject in the upper-right corner of the page.
Manage Under Approval orders
As to an Under Approval order, you can approve the mini program developed by the service provider in this order. Or you can reject to approve.
Approve the mini program
- Under the Actions tab, click Approve, then the mini program is approved.
- You can also click on the order number to view order details and click Approve in the upper-right corner of the page.
Reject the approval
- Under the Actions tab, click Reject. On the pop-up window, enter the rejection reasons, upload files (optional), and click Reject.
- You can also click on the order number to view order details and click Reject in the upper-right corner of the page.
